So, you tried to log in to a government website using your DS Logon, and boom — you got hit with the dreaded Identity Proofing Error Code i11. Don’t worry. You’re not alone, and this is fixable. In fact, we’re here to break it down in a simple, fun way so you won’t be pulling your hair out by the end of this article.
TLDR:
If you see error code i11 when using your DS Logon, it means your account couldn’t be verified through the identity check system. This could be due to incorrect information or outdated records. Most of the time, it’s simple to fix by checking your personal details or calling in for help. Keep reading for steps and tips to solve it!
What is Identity Proofing Error Code i11?
Before we jump into the fix, let’s do a quick decode. Error code i11 shows up when the system can’t verify your identity during the login or registration process. This specifically pops up when using DS Logon, which is a secure ID used for Department of Defense and VA websites.
In everyday terms, the system’s saying, “Hey, I don’t recognize this person. Something’s off!”
Common Reasons Behind i11
Here are a few sneak suspects that could be causing this error:
- Your name or date of birth doesn’t match government records.
- Your DS Logon account isn’t fully activated.
- You moved recently, and your address hasn’t been updated.
- There’s a typo in your Social Security Number or other key info.
- Your credit report has limited data (yes, it ties into this!).
Let’s tackle how to fix each of these causes step-by-step.
Step 1: Double Check Your Info
The smallest mistake in your name, address, or DOB could blow up your login dreams.
Here’s what to verify:
- Legal Name: Use your full legal name, exactly as it appears on your official documents.
- Date of Birth: Be sure it’s entered in MM/DD/YYYY format (or the format shown on the form).
- Social Security Number: One digit off and it’s game over.
Tip: If you’ve recently changed your name (marriage, etc.), make sure it’s updated with key agencies like the SSA.
Step 2: Check If Your DS Logon is Premium
Not all DS Logon accounts are created equal. If your account is Basic, some services might not work and identity verification could fail.
To fix this:
- Log into your DS Logon at myaccess.dmdc.osd.mil
- Check your account level. (It’ll say Basic or Premium.)
- If it’s Basic, click the link to upgrade to Premium.
- You might need to verify more information or call a help line.
Upgrading to Premium unlocks more features and allows full identity matching for VA and DoD systems.
Step 3: Restart the Identity Proofing Process
If the system failed to verify you the first time, you can usually try again.
Here’s how to restart it:
- Go back to the portal where you tried to log in (like VA.gov or milConnect).
- Select the option to sign in with DS Logon.
- If the i11 error pops up again, look for a link or button that says something like “Try again” or “Update information.”
This will trigger the process to recheck your identity using updated or corrected info.
Step 4: Clear Browser Cache or Switch Browsers
Believe it or not, your web browser could be fighting you.
Sometimes, old cookies and cache data can mess with login attempts. Here’s an easy mini-cleanup:
- Clear your browser’s cache (Ctrl + Shift + Delete on most browsers).
- Or open the site in Incognito Mode.
- Better yet — try using a different browser entirely.
If your identity still isn’t getting proofed, it’s time to level up to expert mode — aka phone support.
Step 5: Contact the Experts
Yes, sometimes you have to call. But good news — the support team is usually nice, and they know exactly how to fix these errors.
Here’s how to get help:
- DS Logon Help Desk: 1-800-538-9552
- VA Support: 1-800-827-1000
- ID.me Support: Visit ID.me Help Center if you’re using that to verify.
Hot Tip: Call during the early morning hours to avoid wait times. Have your basic info ready, including your Social Security Number and a valid photo ID.
What Happens After It’s Fixed?
Once you pass identity proofing successfully, here’s what to expect:
- You can log into VA.gov, milConnect, and other portals without errors.
- Your DS Logon will now work smoothly with all compatible services.
- You’ll have access to records, benefits, and forms that were previously blocked.
It’s basically like leveling up in a video game, but the prize is access to your health benefits and veteran tools!
Preventing This Error in the Future
Now that you’ve dealt with the i11 monster, here’s how to avoid seeing it again:
- Keep your address updated with both the VA and the USPS.
- Check your credit report annually — yes, it matters!
- Always use your legal information during logins.
- Don’t create duplicate accounts — that confuses the system.
Conclusion: You Got This
Error code i11 might sound like some secret government code. But really, it’s just the system needing to double-check who you say you are. And now, you know exactly how to fix it.
From checking your info, upgrading your DS Logon account, to calling the help desk — there’s always a path forward.
With a few smart moves, that annoying i11 will be ancient history.
Now go claim those benefits like the hero you are!
